เอ็ดเวิร์ด ทัฟต์ ได้กล่าวไว้ในสารคดีเรื่อง The Social Dilemma ว่า "มีแค่สองอุตสาหกรรมเท่านั้นที่เรียกลูกค้าของตัวเองว่า Users คือประเภทยาเสพติดและซอฟต์แวร์"
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